Orders & Shipping
How long does shipping take?
Orders are typically processed within 24 hours and delivered within 3–7 business days across the United States.
Delivery times may vary during holidays, product launches, or high-demand periods.
Do you offer free shipping?
Yes. We offer free shipping on all orders over $50 within the United States.
Do you ship internationally?
Currently, we primarily serve customers in the United States.
We plan to expand shipping to Canada and additional regions in the future.
How can I track my order?
Once your order ships, you'll receive a tracking email with your tracking number.
You can also track your order through our Track Order page.
What if my package is delayed?
While most orders arrive on time, shipping carriers may occasionally experience delays beyond our control.
If your order has not arrived within the expected timeframe, please contact our support team and we'll be happy to assist.
Returns & Exchanges
What is your return policy?
We offer a 7-day return window from the date your order is delivered.
Items must be:
- Unused
- Unwashed
- In original condition
- With original tags attached
Do you offer exchanges?
Yes.
Exchanges are available for eligible items with a valid reason.
Exchange requests must be submitted within 7 days of delivery.
What if I ordered the wrong size?
If the wrong size was selected during checkout, exchanges may be available depending on product availability.
Customers are responsible for any applicable exchange shipping costs.
What if my product arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery.
To process a damage claim, we may require:
- An unboxing video
- Clear photos of the product
- Photos of the packaging
This helps us verify and resolve the issue as quickly as possible.
How long do refunds take?
Approved refunds are typically processed within 5–7 business days.
Depending on your payment provider, it may take additional time for the funds to appear in your account.
Products & Sizing
What materials do you use?
Our products are made using carefully selected premium materials.
Many of our core essentials feature:
- 100% Cotton
- 270 GSM heavyweight fabric
Product specifications may vary by collection.
Where are your products made?
Our products are manufactured in India using trusted production partners and premium-quality materials.
How do I choose the right size?
We recommend reviewing our Size Guide before placing an order.
If you're between sizes, consider your preferred fit and contact our support team for recommendations.
Will sold-out products be restocked?
Some products may be restocked, while others may be limited releases.
Follow us on Instagram and subscribe to our newsletter for restock announcements and new product drops.
Payments & Security
What payment methods do you accept?
We accept major payment methods including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Availability may vary based on your location.
Is my payment information secure?
Yes.
All transactions are processed through secure payment gateways and encrypted systems to protect your information.
V SQUARE does not store sensitive payment details on our servers.
Promotions & Discounts
Can I use multiple discount codes?
No.
Only one discount code can be applied per order unless otherwise stated.
Do discount codes apply to sale items?
Some promotions may exclude discounted products or limited collections.
Please review the promotion terms for details.
Account & Support
How can I contact customer support?
Email:
support@vsquareusa.com
Phone:
+1 (725) 444-0206
Support Hours:
Monday – Friday
9:00 AM – 11:59 PM EST
How quickly will I receive a response?
We aim to respond to all customer inquiries within 24 business hours.
About V SQUARE
What is V SQUARE?
V SQUARE is a premium essentials and lifestyle brand built on one simple philosophy:
Quality Without Compromise.
Our mission is to deliver premium quality products, timeless design, and exceptional value without luxury-level pricing.
Why choose V SQUARE?
Because premium quality shouldn't be reserved for luxury price tags.
We focus on:
✓ Premium Materials
✓ Modern Minimal Design
✓ Everyday Comfort
✓ Honest Pricing
✓ Long-Term Value
Still have questions?
Contact us at support@vsquareusa.com and our team will be happy to help. 🚀