Last Updated: July 2026
At V SQUARE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
By placing an order through vsquareusa.com, you agree to the terms outlined in this policy.
Return Eligibility
We offer a 7-day return window from the date your order is marked as delivered.
To be eligible for a return, items must meet all of the following conditions:
- Unused and unworn
- Unwashed
- In original condition
- Original tags attached
- Free from stains, odors, alterations, or damage caused after delivery
- Returned in original packaging whenever possible
Items that do not meet these requirements may not qualify for a return or refund.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items may not be eligible for return:
- Items showing signs of wear or use
- Washed products
- Products without original tags
- Gift cards
- Final sale items
- Clearance or promotional products marked as non-returnable
Exchanges
We offer exchanges for eligible products when a valid reason is provided.
Common exchange requests include:
- Size issues
- Manufacturing defects
- Incorrect item received
Exchange requests must be submitted within 7 days of delivery.
All exchange requests are subject to inventory availability.
If the requested replacement item is unavailable, alternative solutions may be offered.
Incorrect Size Orders
If the wrong size was selected during checkout, customers may request an exchange.
Customers may be responsible for applicable return and reshipping costs associated with size exchanges.
We recommend reviewing our Size Guide before placing an order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To process your claim, we may request:
- An unboxing video
- Clear photos of the item
- Photos of the packaging
- Order details
Failure to provide sufficient evidence may result in the claim being denied.
Once approved, we may offer:
- A replacement product
- A store credit
- A refund
The resolution will depend on the circumstances of the claim.
Return Process
To initiate a return or exchange:
- Contact our support team at support@vsquareusa.com
- Include your order number and reason for the request
- Wait for return authorization instructions
- Ship the item according to the instructions provided
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Return shipping responsibility is determined on a case-by-case basis.
Examples:
V SQUARE Responsibility
- Wrong item shipped
- Defective product
- Manufacturing defect
Customer Responsibility
- Ordered wrong size
- Change of mind
- Personal preference
Refund Options
Approved refunds may be issued in one of the following forms:
- Original payment method
- Store credit
The refund method may depend on customer preference and eligibility.
Refund Processing Time
Once the returned item has been received and inspected, approved refunds are typically processed within 5–7 business days.
Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
Order Cancellations
Orders may be canceled before shipment only.
Once an order has been shipped, it can no longer be canceled and must follow the standard return process.
To request a cancellation, contact:
as soon as possible after placing your order.
Refused Deliveries
If a customer refuses delivery of an order without prior authorization, any shipping fees, return fees, or carrier charges may be deducted from the refund amount.
Chargebacks & Payment Disputes
If you experience an issue with your order, we encourage you to contact our support team before initiating a chargeback or payment dispute.
Fraudulent or abusive chargeback activity may result in account restrictions and additional investigation.
Contact Us
For return, refund, or exchange assistance:
Email: support@vsquareusa.com
Phone: +1 (725) 444-0206
Support Hours:
Monday – Friday
9:00 AM – 11:59 PM EST
V SQUARE
Quality Without Compromise